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You are here: Home > Support > Wintertree Spelling Server > Error -7
Applies to: All versions
Symptom: Your application or one of the example programs displays "Spelling Server error -7."
Cause: The -7 means that the language id passed to the CheckText or Suggest methods does not correspond to a known language id. However, this problem can also be a symptom of an invalid license key.
Solutions:
Run regedit and examine HKEY_LOCAL_MACHINE\Software\Wintertree\SpellingServer\LicenseKey. Make sure the key entered there is the one provided by Wintertree Software (be sure to display the key's value in decimal). Note that the license key is not the same as your serial number. Entering a serial number in place of a license key will not work. If the license key is not correct, correct the value then restart your server.
If you recently installed the retail version of Wintertree Spelling Server after using the evaluation version, the WintertreeSpellingServer.dll file may have been in use when you installed the retail version. The evaluation copy of this file could therefore not be overwritten, so the evaluation DLL is still being used. The solution is to shut down your web server, then un-install Wintertree Spelling Server. Make sure WintertreeSpellingServer.dll was deleted (the default location for this file is \Program Files\Wintertree Spelling Server). If it was not deleted, try to delete it manually. If necessary, reboot your system in safe mode, then delete the file manually. Once the DLL has been deleted, re-install the retail software.
If you are using the evaluation version of Wintertree Spelling Server, your evaluation period may have expired.
Make sure that the language id being passed to the CheckText or Suggest methods is a valid id. Run regedit and examine the sub-keys under HKEY_LOCAL_MACHINE\Software\Wintertree\SpellingServer to make sure the language id is defined there. See the Wintertree Spelling Server User's Guide for more information on how the language ids are configured.
Examine the Wintertree Spelling Server event log for the day the server was started. If any of the dictionary files associated with language id couldn't be opened, the language id will be invalid and the -7 error will result. Send the event log file to the Wintertree Support Group if you need help interpreting its contents.
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