Home 
Site
index Contact
us Catalog Shopping
Cart Products Support Search
Copyright © 2015 Wintertree Software Inc.
Contents:
Ordering products using Wintertree Software's on-line ordering system is easy. Just follow the steps listed below:
Go to the catalog page for the product you wish to order. Most product-information pages contain an "Order now" link that will take you to the catalog page for that product.
Locate the specific product in the catalog page, then click the "Add to cart" button associated with that product. If you want to order more than one copy of the product, edit the quantity field (located next to the "Add to cart" button and change the "1" to the quantity you would like to order.
After you click the "Add to cart" button, a page will appear which confirms the item was added to your shopping cart. If you don't want to order more items, click the "Proceed to checkout" link. If you would like to order more items, you can either click your browser's "Back" button to return to the previous catalog page, or select the "Proceed to Checkout" link to complete your purchase. Items added to your shopping cart will remain there for 24 hours.
After you select the "Proceed to Checkout" link, the secure order form will appear. In the order form you can enter your name and address, verify the items you wish to order and their quantities, and enter payment information.
Once the order form is completed, click the "Submit" button at the bottom of the form. See What happens after I submit my order to find out what happens next.
Items can be located easily through our catalog.
Our catalog contains links for each product group. Click on the link for the product group you are interested in. This will take you to a page containing a list of items in the product group.
See How to add items to your shopping cart for instructions on ordering a specific item.
[Back]
The "shopping cart" is a way of keeping track of items you're thinking of ordering.
Adding an item to your shopping cart does not mean you must purchase it. You can remove an item from your cart at any time if you change your mind later.
Each item contains a quantity field and an "Add to cart" button. To add an item to your shopping cart, set the quantity field to the quantity you wish to order, then click the "Add to cart" button.
You can add additional items to your cart by going back to the catalog and following the same procedure, or you can proceed to the order form.
Items added to your shopping cart remain there for 24 hours.
[Back]
Click on the View Shopping Cart link to see what's in your shopping cart currently.
Set the "Quantity" field of the item you want to remove to 0, then click the Update Cart button.
[Back]
The order form appears when you click on the "Proceed to Checkout" link.
Enter your name, address, telephone number, and e-mail in the space provided.
Be sure to enter your e-mail address carefully. Order confirmation will be sent to the e-mail address you provide, and if the address is incorrect, you won't receive it. Also, if you want to download the items you purchased, instructions will be sent to the e-mail address you enter.
Each item in your shopping cart appears on the order form.
The "PST" and "GST" fields on the order form apply only to Canadian customers. The "PST" field applies only to customers based on Ontario, Canada. If you are not located in Canada, you can leave these fields blank.
Select the shipping method you would like for delivery of the products. Shipping CD-ROMs and manuals is expensive and time consuming and is not recommended. By selecting "Download" as a shipping method, as part of the order processing we will email download instructions to you.
Our site protects your transactions with the highest levels of security. Our servers use industry-standard Secure Sockets Layer (SSL), an advanced encryption technology that works with all modern browsers. SSL encrypts all of your personal information, including your credit card number, name, and address, so that it cannot be intercepted as the information travels over the Internet between your browser and our site. Any credit-card information entered on our order form is stored in a secure database. Credit-card information is never transmitted via e-mail. Nevertheless, if you are concerned about security, select "I will call with credit card number" in the "Payment method" in the order form. We will then hold your order until we hear from you. You will be given the telephone numbers to call when you place your order.
Enter any information that may be helpful in processing your order in the "Comments" field. If you are ordering product upgrades or maintenance contracts, be sure to include your original serial number.
[Back]
To submit your order after filling out the order form, click the Submit button.
See What happens after I submit my order for more information.
[Back]
When you submit your order, information from your order is stored in our secure database.
An e-mail message is sent to you confirming your order. The e-mail message does not contain your credit-card number.
All orders are processed by people, not computers. While we do try to process orders quickly, you can make corrections or even cancel an order immediately after you have submitted it by sending e-mail to the Sales department. Once an order has been processed, it cannot be canceled.)
If you requested "Download" as the shipping method, download instructions are contained in the emails sent to you when the order is processed.
If you requested the product to be shipping (not recommended), the order will be prepared and shipped within 48-72 hours.
[Back]
Our Web site uses the familiar "shopping cart" metaphor for on-line shopping.
The shopping cart is simply a record of items you're interested in ordering. You are under no obligation to purchase the items you place in your cart.
The shopping cart makes filling out the order form easier, since you don't have to remember item numbers, descriptions, or prices.
We reserve the right to refuse any order. In particular, we will not accept orders delivered to free e-mail accounts (such as hotmail.com) unless the address and telephone number can be verified. In some cases, we may require a signed letter authorizing the charge against the credit card.
[Back]
Wintertree Software is located in Canada, but we charge credit cards in U.S. dollars (USD). If your card uses a different currency, your credit card company will convert the U.S. dollar amount to your card's currency.
If you use a Purchase Order, we will quote and invoice you in U.S. dollars (USD), unless you are in Canada and explicitly request that you be invoiced in Canadian dollars (CAD). Canadian customers will be charged GST (HST for Ontario customers) regardless of the currency used.
[Back]
1. Is your Web site secure? How can I be sure my credit card number won't fall into the wrong hands?
Our order form is secure, using industry-standard Secure Sockets Layer (SSL), an advanced encryption technology that works with all modern browsers. SSL encrypts your personal information, including your credit card number, name, and address, so that it cannot be intercepted as the information travels over the Internet between your browser and our site. Any credit-card information entered on our order form is stored in a secure database. Credit-card information is never transmitted via e-mail.
2. If I receive software via download, does it come with documentation?
Yes. All of our software products include electronic documentation in PDF format or Windows help-file format.
3. If I receive software via download, are printed documentation and CD-ROMs also sent?
Not unless you request it. Delivery via download is free, but if you want printed documentation and physical media (CD-ROMs) then shipping charges will apply.
4. How can I receive software via download but also receive printed documentation and/or CD-ROMs?
All orders that are processed will send emails with download instructions. If you absolutely must have the printed documentation and a CD-ROM (which will contain EXACTLY the same content as is downloaded), specify the shipping method in the order form.
5. How long will it take to receive my order?
For orders delivered via download and received during our office hours, our goal is to process the order within 4-6 hours. All orders are reviewed and processed by people, so sometimes there is a delay.
NOTE: By far the biggest cause of lost or delayed emails is anti-spam filters used by corporate email systems. If you use such systems, you must add the "wintertree-software.com" and "wintertree.com" domains to your "whitelist" otherwise our emails with your order and product download information may end up in a spam or junkmail folder.
Any shipping is normally done within 48-72 hours.
7. Will I get an invoice or receipt?
Yes. If you paid by credit card you will get an email credit card receipt, and all orders will receive a PDF invoice by email.
8. Can I order the software and have you bill me?
Yes, if you send a corporate Purchase Order. See Ordering by Purchase order for more information. We reserve the sole right to determine whether we will accept a Purchase Order or not.
[Back]
|
|
|
Home |
|
|
Copyright © 2015 Wintertree Software Inc. |